FAQ

What types of camping equipment do you offer?

We specialise in a wide range of high-quality camping gear including awnings (by brand and accessories), airbeds and pumps, camping furniture (chairs, tables, storage), camp kitchen equipment, lighting, and much more. Explore our menu to discover everything you need for a comfortable camping experience.

Are your products suitable for long-term outdoor adventures?

Absolutely! We carefully curate our products for durability and comfort, making them perfect for everything from weekend getaways to month-long expeditions. Our focus is on providing reliable equipment that enhances your connection with nature.

What delivery options do you offer?

We provide two convenient shipping methods:
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
– Free Shipping: Available for orders over £50, delivered via EMS within 15-25 days after dispatch
All orders are processed within 1-2 business days before dispatch.

Do you ship to my country?

We proudly ship worldwide, though we’re currently unable to deliver to some remote locations and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your address.

How can I track my order?

Once your order is dispatched, we’ll send you a confirmation email with tracking information. This allows you to follow your package’s journey right to your doorstep (or campsite!).

What is your return policy?

We want you to be completely satisfied with your purchase. You may return items in their original condition within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.

How long do refunds take to process?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.

Is my payment information secure?

Absolutely. We use industry-standard encryption and security measures to protect all your personal and payment information. Your data security is our priority.

Do I need to create an account to place an order?

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

What should I do if I forget my password?

Simply click the “Forgot Password” link on the login page, and we’ll send instructions to reset your password to your registered email address.

How can I contact your customer service team?

Our friendly customer service team is always happy to help! You can reach us at [email protected]. We typically respond to all inquiries within 24-48 hours during business days.

What are your business address details?

Tent Camp Life
64 Victoria St, Armagh, GB CH8N 8IP
Email: [email protected]