Welcome to Tent Camp Life (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website tentcamplife.com (the “Site”) and use our services. By accessing our Site, you agree to the terms of this Privacy Policy.

1. Data We Collect

We collect information that you provide directly to us, as well as data automatically collected during your visit:

  • Personal Identification Information: Name, email address, shipping address, billing address, phone number, and payment details (e.g., card information processed securely via encrypted systems).
  • Transaction Data: Details about purchases you make, including products ordered, payment method, and transaction history.
  • Technical Data: IP address, browser type, device information, pages visited, and time spent on the Site, collected through cookies and similar technologies.
  • Communication Data: Correspondence with us via email (e.g., customer service inquiries).

2. How We Use Your Data

We use your data for the following purposes:

  • To process and fulfil your orders for camping equipment, including payment processing and shipping.
  • To communicate with you about orders, account updates, and customer support requests.
  • To improve our Site, products, and services based on your usage and preferences.
  • To send marketing communications (if you have opted in), such as newsletters and promotions related to outdoor gear and camping essentials.
  • To prevent fraud and enhance the security of our Site and transactions.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. We may share your information with:

  • Service Providers: Trusted partners who assist in payment processing (e.g., PayPal, card processors), shipping, marketing, and IT services. These providers are contractually obligated to protect your data.
  • Legal Authorities: When required by law, regulation, or legal process, such as to comply with a subpoena or similar legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.

We may also share aggregated, non-personally identifiable data for analytical purposes.

4. Data Storage and Security

Your data is stored on secure servers located in the United Kingdom and the European Economic Area (EEA). We implement industry-standard measures to protect your information:

  • Encryption technologies (e.g., SSL) for data transmission during transactions.
  • Regular security assessments and updates to our systems.
  • Limited access to personal data only to authorised personnel.
  • We do not store complete payment card details on our servers; all payment data is handled by secure third-party processors.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account information.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal data, subject to legal requirements.
  • Objection: Object to processing for direct marketing or other purposes.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw consent for marketing communications at any time by clicking “unsubscribe” in emails or contacting us.

To exercise these rights, contact us at [email protected]. We will respond within 30 days and may request verification of your identity.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site:

  • Essential Cookies: Required for Site functionality, such as shopping cart and checkout processes.
  • Analytical Cookies: Help us understand how visitors use the Site (e.g., Google Analytics) to improve performance.
  • Marketing Cookies: Used to display relevant ads for camping gear on third-party platforms.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

7. International Data Transfers

As we serve customers globally (excluding parts of Asia and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable laws (e.g., GDPR for EEA users) through standard contractual clauses or other safeguards.

8. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Tent Camp Life
64 Victoria St, Armagh, GB CH8N 8IP
Email: [email protected]

Thank you for trusting Tent Camp Life with your outdoor adventures. We are dedicated to keeping your data secure while you focus on exploring the great outdoors.

Happy Camping!
The Tent Camp Life Team