Shipping Policy

At Tent Camp Life, we are dedicated to getting your outdoor gear to you as quickly and efficiently as possible. We ship globally, excluding Asia and a few remote areas.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Shipping fee: £12.95.
  • Free Shipping: Available for orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from Tent Camp Life. If you are not happy with your item, we offer a hassle-free returns and exchanges policy within 15 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on the following products:

  • Air Tube Replacements
  • Awning Annexes (due to potential ground contact and setup wear)
  • Awning Carpets & Groundsheets
  • Camping Cook Sets that show signs of use
  • Any item not in its original, resalable condition with all tags and packaging intact

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] within 15 days of delivery. Include your order number and details about the item you wish to return or exchange.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Authorisation number and shipping instructions.
  3. Pack and Ship: Securely pack the item in its original packaging, including all tags and accessories. Ship it to the address provided by our team.
  4. Processing: Once we receive and inspect the returned item, we will process your refund or ship your replacement.

Please Note: Original shipping costs are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent).

Refunds

Refunds are processed to your original payment method within 5-7 business days after we receive and approve the returned item.

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds are issued back to the card used for the original purchase.
  • PayPal: Refunds are issued back to your PayPal account.

Please allow additional time for the refund to appear in your account, depending on your bank or card issuer’s processing times.

Important: If you chose free shipping and the return results in the order value falling below £50, the value of the standard shipping fee (£12.95) may be deducted from your refund.

Exchanges

If you are exchanging an item for a different size or colour, we will ship the new item to you as soon as we process your return. Standard or free shipping will apply to the replacement item based on the new order value.

If you have any questions about our Shipping & Returns policy, please contact us at [email protected]. We’re here to help!

Happy exploring!

The Tent Camp Life Team
Gearing you up for life’s great adventures.